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Sales Techniques Program for Sales Department
Program for Sales Department 20 hours This program is designed for the sales department. It is a complete guide to mastering selling skills, sales strategies and sales techniques so that you can become a master sales person.
Leadership Skills for Managers
Today’s leaders face many challenges in achieving their goals. Rapid changes in technology, a more diverse workforce, and changes in government regulations, worldwide competition, and the growing complexity of things in general have increased our awareness of the need for more effective leaders. Developing leaders requires having an understanding of…
Leadership and Influence
Defining Leadership Characteristics of a Leader Leadership Principles A Brief History of Leadership Historical Leaders Modern Leaders The Great Man Theory The Trait Theory Transformational Leadership Summary Situational Leadership: Telling Situational Leadership: Selling Situational Leadership: Participating Situational Leadership: Delegating An Introduction to Kouzes and Posner Model the Way Inspire a…
Interview Skills
Managers, Supervisors and other personnel who are required to select and recruit new staff as part of their job role. To identify the skills required to conduct a successful interview To use a clear and effective interview structure To apply the techniques of competency – based interviewing To prepare for,…
Customer Service for Excellence
Who Are Customers? (internal/external) What is Customer Service? Who Are Customer Service Providers? Appearance Counts! The Power of a Smile Staying Energized Staying Positive Understanding the Customer”s Problem Staying Outside the Box Meeting Basic Needs Going the Extra Mile Following Up Addressing Complaints Turning Difficult Customers Around Dealing With At-Your-Desk…
Customer Experience Management
This Customer Experience Management course is designed for those wishing to develop their understanding of best practice disciplines, tools, techniques and methods in the field of Customer Experience being deployed across the world
Call Center Department Program
This course will help call center agents to empower their telephone skills by understanding the best ways to listen and to be heard. Each phone interaction has elements of sales and customer service skills which we will explore in details throughout this practical training program.